Refund policy

REFUND AND RETURN POLICY

Our store aims to provide accurate product descriptions and a clear purchasing experience. Customers should review product specifications, compatibility, dimensions, intended use and shipping information before ordering.

Change-of-mind returns are not voluntarily accepted except where stated in our policy or required by applicable law. Orders placed incorrectly by customers do not automatically qualify for a refund or exchange.

If an item arrives damaged, defective, incorrect or materially different from its description, please contact our support team with your order number and supporting photographs or videos. We will review the issue and provide an appropriate resolution in accordance with applicable law.

Refunds, repairs, replacements and cancellations will be handled according to the circumstances of the purchase and the customer's legal rights. UK consumers may have statutory cancellation rights for eligible online purchases, commonly 14 days from delivery. US consumer rights vary by applicable federal and state law.

Where a refund is approved or legally required, it will be processed within the applicable legal timeframe, generally to the original payment method where possible. Third-party processing times may vary.

Nothing in this policy excludes any consumer right or remedy that cannot legally be excluded.