Shipping policy

SHIPPING AND DELIVERY POLICY

Orders are processed after payment has been confirmed. Order processing times and estimated delivery windows will be displayed at checkout or on the relevant product page. Processing times are separate from transit times.

Customers will receive tracking information when it is available from the shipping provider. Tracking updates may take time to appear after dispatch.

Delivery estimates are not guaranteed unless expressly stated. Delays may occur because of carrier disruptions, customs inspections, severe weather, public holidays or other circumstances beyond our reasonable control. We will comply with applicable laws regarding delayed, lost or undelivered orders.

Customers must provide accurate delivery information at checkout. Additional costs resulting from an incorrect address or a requested delivery change may be the customer's responsibility where permitted by law.

International shipments may be subject to import duties, taxes, customs requirements or other charges. Any charges and responsibility for payment will be disclosed as clearly as reasonably possible before purchase. We will comply with applicable rules governing the disclosure and collection of these charges.

If an order appears lost, damaged in transit or incorrectly delivered, contact our support team with your order number and available evidence. We will investigate with the carrier and provide any remedy required by applicable law.

Shipping estimates, customs arrangements and delivery methods may vary by product and destination. Mandatory consumer rights remain unaffected.